Partner Support
Answers to the questions partners ask most. Can't find yours? Write to us at hello@xpego.com.
What does it cost to list on Xpego?
Nothing — listing is free. The platform fee on each booking is paid by the customer on top of your price, so your experience value stays whole. See Pricing for the full details, including upcoming plans.
Does the platform fee come out of my earnings?
No. The platform fee — 4% of the experience price, plus 18% GST on that fee — is paid by the customer on top of your price. On a ₹1,000 experience you're still working from ₹1,000; the customer pays ₹1,047.
Is the platform fee refunded if a customer cancels?
No. The platform fee is non-refundable in every scenario — refunds apply to the experience value only, never to the fee. It's worth mentioning this to customers at the time of booking so there are no surprises.
How long before a session can a customer cancel, and what do they get back?
A customer can cancel at any time — what changes is the refund, which applies to the experience value only. More than 48 hours before the session they get a full refund; between 24 and 48 hours before, 50%; less than 24 hours before, no refund. The full policy is published in the Cancellation & Refund Policy.
How much will a venue charge me?
It depends on the venue, date, and format — so there's no single number. What matters is that you get a partner rate through Xpego that independent creators typically can't access, and we confirm the exact price for your specific event before you commit.
Can I host online experiences?
Yes. List your experience as online and add your meeting link — it's shared only with customers whose bookings are confirmed, never shown publicly.
How do customers hear about their bookings?
Xpego sends booking confirmations, reminders, and cancellation updates to customers on WhatsApp automatically — you don't need to message guests yourself.
Do I need a GST number to list on Xpego?
No. You can list with or without one. If you have a GSTIN, you'll share it, raise a GST invoice for your earnings, and reclaim GST on any Xpego fees as input credit. If you don't, you can still list — no GSTIN needed, and GST on any fees is simply a cost. We confirm the full tax details with you during onboarding.
Where do I manage my listings and bookings?
In the partner dashboard — use the Brand Login link in the footer. You can manage experiences, sessions, and bookings, and see your analytics there.
How do I get started?
List your experience and we'll take it from there. Listing is free.
For pricing details — plans, campaigns, and the platform fee — see Pricing. For anything else, contact us.